"CaseWorksTM customers offer their feedback."
We love our customers, and we haven't lost one yet. At NCT, we are about making sure they are successful with our custom-tailored solutions to fit their organization's needs. And we don't stop there; we continue to give you real human support!
We had a conversation with Stacy Hennen, Director of Human Services at Western Prairie County Human Services, and Tiffany Kacir, Program Manager at Olmsted County Health, Housing, and Human Services, regarding their insights on NCT and CaseWorks.
Before implementing CaseWorks, what were some of the key challenges or pain points your agency faced in managing and tracking cases effectively that led you to go seek a solution?
How has CaseWorks streamlined and improved your agency's processes and workflows?
In what ways has the software improved your agency's ability to comply with state and federal reporting requirements, as well as maintain accurate and up-to-date case records?
Can you provide specific examples of how CaseWorks has enhanced your agency's ability to monitor and ensure the safety and well-being of children in your care?
How has the software impacted your agency's ability to collaborate and coordinate services with other agencies, service providers, and stakeholders involved in cases?
Advice or lessons learned for other agencies who may be embarking on implementing a document management solution like CaseWorks?
How NCT's CaseWorks™ added ROI for Western Prairie's Human Service?
Can you speak about change management with NCT's CaseWorks technology?
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Editions For Every Program Area
CaseWorks™
Financial Services
Helps Eligibility Workers administer public assistance programs for food, cash, childcare, and emergency programs.
CaseWorks™
Child Support
Assists Child Support Offi-cers as they help custodial parents navigate the court system to win child support judgements & facilitate en-forcement of those judge-ments.
CaseWorks™
Social Services
Supports Social Workers and Case Managers as they pro-tect vulnerable people from harm or abuse, help people live independently, and license homes and facilities to provide further care.
CaseWorks™
Healthcare
Support Healthcare Eligibility Workers as they help citizens apply for health- care assistance & determine eligibility for assistance.
CaseWorks™
Accounting
Assists Accounting Techni-cians as they process pay-ments for Health and Human Services.
CaseWorks™
Workforce
Helps Eligibility Workers administer public assistance programs for food, cash, childcare, and emergency programs.