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CaseWorks

CaseWorks™ Child Support Edition helps Child Support Investigators and Officers collaborate with County Attorneys on their mission to ensure children a brighter future. Our software is designed to enhance the agency's teamwork, so children receive the support they need.

All CaseWorks editions include the full suite of purpose-built standard features

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Casefile Tab

Casefile Tab to view case documents, CP & NCP documents, Tagged court documents

Automated Notifications

Automatic notifications to all active
CSOs for person documents

County Attorney Support

Digital signature, digital forms and tagged document access for court appearances

eSignature

Internal eSignature for CSOs and Attorneys and external for citizens

eFiling

Case documents securely filed in person-based and casefile-based taxonomies

Auto-fill Forms and Packets

Access a custom library of forms and packets that can be generated and auto-filled by system-integrated data

How CaseWorks streamlines work

Time savings benefits for case management

Ways CaseWorks creates efficiencies


  • Files are digitally tagged, tabbed, and shared across teams and units
  • Reduce or eliminate physical paperwork and mail handling where paperwork gets lost in the mail
  • More time to focus on data accuracy with less manual task
  • Autofill features reduce redundant typing
  • Automatic updates - no more screen scraping
  • CaseWorks integrates with the county system-of-record and automatically updates data
  • Clear and intuitive navigation
  • Scanning, case lookup and form generation all in one place
  • Immediate sharing and client request eSignatures
  • Reduce manual work and redistribute resources to create efficiencies in other areas.
Achieve more data accuracy with CaseWorks

More accurate data and less loss of data


  • CaseWorks integrates with the county system-of-record and automatically updates data
  • Autofill can accurately fill data with less manual errors
  • Files are digitally tagged, tabbed, and shared across teams and units
  • Digitally tag document for court hearings
  • Immediate sharing and client request eSignatures reduces document mailings back and forth.
  • Reduce the need or eliminate physical paperwork than can get misplaced.
  • Reduce chances of lost files or images related to manual paperwork.
eSignature support for quick document signing

Effortless Signatures


  • Internal eSignature for CSOs and Attorneys and external for citizens
  • Digital signature, digital forms and tagged document access for court appearances
  • Immediate sharing and client request eSignatures
  • No more snail mail for document signing
  • Multi-Factor Authentication (MFA) keep signed documents safe.

 

Case management software creating team collaboration

Keep your team like a well-oiled machine


  • Files and forms can be easily shared and transferred across teams, units & among counties that use CaseWorks.
  • Files are digitally tagged, tabbed, and shared across teams and units
  • Immediate sharing and client request eSignatures
  • Allows remote work for outside of office work or remote employees
  • Scan once, and CaseWorks automatically sends copies of relevant documents to case owners across HHS units
  • Share documents across organizations even if they don't use CaseWorks
  • Invite clients via CaseWorks' portal to collaborate paperwork.
  • Role-based permissions align the right team members for the right content
Case Management effortless customer support

No Bots


  • Full teams for customer onboarding
  • No chatbots, we have real humans to help when you need it most.
  • Continued training classes for new hires or refreshers
  • Quick turnaround on request, means your team isn't waiting on answers
  • Training materials, online videos and more at your fingertips.
  • Open hours help desk giving you easy access to quick questions or tips.

Save Time

Data Accuracy

eSignature

Collaboration

Customer Support

Case Studies

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Western Prairie HS

When Grant County Social Services and Pope County Human Services began to navigate their journey to merge, forming Western Prairie Human Services, it wasn’t without challenges, particularly when it came to technology.

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Otter Tail County

Otter Tail County's switch from paper to digital document & process management has optimized their team's time and expedited court readiness.

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Faribault-Martin County

Faribault-Martin County, MN had already invested in EDMS software, but the minimally supported onboarding process spurred their switch to CaseWorks.

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Washington County

Washington County

Washington County's large 75-person Social Services team needed efficiency and intuitive features to help navigate the complex eligibility process for their most vulnerable citizens. Prior to adopting CaseWorks, their team processed cases solely on paper.

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We use the tabs feature all the time. This makes it easy for anyone that would need to cover a hearing for another staff person. Our attorneys also use this feature to see all the needed documents for the hearing very quickly.

Brooks Anderson

CSEA Supervisor | Otter Tail, MN

Hear how CaseWorks improved child safety for Western Prairie HS.

Stacy Hennen

Supervisor | Western Prairie Human Services

The support from the whole NCT team has been excellent —we heard about it from other counties, but now we’ve seen it lived out. It’s truly heads and shoulders above the rest. One of  my team members will submit a ticket and almost immediately get a response. And the NCT team is always so kind and helpful.

Lori Porter

Child Support Supervisor | Faribault Martin County

Keep up the great work, I wish all our state programs worked as smoothly as CaseWorks does!!  

Jason Thompson

Lead Eligibility Worker | Pennington County Human Services

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“CaseWorks,” “Next Chapter Technology,” and the NCT logo are proprietary trademarks of the company. All content on this website is copyrighted and owned or licensed by Next Chapter Technology, Inc. Unauthorized use of trademarks or content from this website is strictly prohibited. All rights reserved.