CaseWorksTM Portal
NCT CaseWorksTM is an innovative solution for state, local, and tribal nations health and human services departments that provides an enterprise content management platform with document management and workflow automation capabilities. More than 200 Health and Human Services Organizations employ NCT CaseWorksTM to help minimize the time spent on paperwork and maximize time spent with the people in their communities.
The NCT CaseWorks Portal is an added asset of the CaseWorks platform that allows human services professionals and residents, commonly referred to as clients, to work within the same system - communicating and collaborating to achieve their goals. CaseWorks automation works within that structure to streamline processes, relieve the burden on caseworkers, and improve service to those in the community.
What Are the Functions of CaseWorks Portal?
Import and Share Documents
County workers and human services professionals can import and share important documents directly with their clients.
Request Documents from Clients
CaseWorks Portal allows county workers and human services professionals to request necessary documents from clients via a secure portal.
View Secure Documents
Clients with access to CaseWorks Portal will have secure access to view and download shared documents for 30 days.
Automated Case Assignments
Portal documents within CaseWorks Portal are automatically assigned and routed to the caseworker.
Supports Non-CaseWorksTM Files and Documents
CaseWorks Portal allows caseworkers and human services professionals to share case files and documents between departments - no matter what county they are employed by or if they use the CaseWorks platform.
Invite Clients to CaseWorks Portal
Human services professionals can send CaseWorks Portal invites to clients to encourage collaboration and improve communication.
Secure Client Portal with Multi-Factor Authentication (MFA)
Clients can access information from caseworkers and human services departments in a secure portal with their own login credentials.
CaseWorks Automation
CaseWorks automatically assigns a case number, client information, and document type to documents that are uploaded and shared in CaseWorks Portal.
Appointment Reminders
CaseWorks Portal provides appointment reminders and messages to clients and allows users to complete and submit forms online.
“I love it! I use the Client Portal as often as possible. I like getting the documents to my clients as quickly as I can.”
Jessica
Eligibility Caseworker
Nicollet County Department of Human Services