CaseWorks by NCT
Portal FAQ
Series of text and video based articles to help you navigate CaseWorks Portal
I want to learn more about:
Public portal overview (video)
Downloading and Viewing Shared Documents (video)
Filling out forms (video)
How to Complete Tasks or Upload Documents (video)
I can't find an email my co-worker sent. How do I find it?
Search [email protected] in your email and click on the oldest email (first sent from this address) to set up your account. The subject line will say – New User Registration
I still cannot find the email after searching. How do I get it resent?
Reach out to your Eligibility Worker or County call center and ask for them to get it resent.
How to reset your password. How do I reset it?
Click on the Forgot Password link on the login page. You will be asked to follow the steps for a password reset.
Make sure if you check your spam or junk folders if you don’t get a reset email.
