NCT CaseWorks
Who we are
A good product starts with good people!
CaseWorks™ and the people that make it happen
We love our software, but what really makes the difference is the people behind it—turning challenges into solutions and making sure everything runs smoothly so you don’t have to stress. Our customer success team is with you from day one, helping you get set up and ready to go.
And we’re not just here for the launch—we’re here for the long haul. The same team that gets you started will be cheering you on a year from now and beyond. It’s the people at NCT who make our software special, but more importantly, they’re dedicated to making your life a little easier every step of the way.
Take a moment and get to hear from our employees in their own words.
Customer Onboarding & Future Success
with Dani and Megan
Our approach to setting up customers for success starts from day one, ensuring a smooth transition and helping them navigate the change process. Change can be challenging, so we focus on guiding clients through it with structured support, tailored training, and ongoing resources. Beyond just implementation, we help teams on their personal journeys, providing the tools they need to adapt, grow, and maximize the benefits of our solutions.
User groups have played a crucial role in evolving and improving the lives of our customers by fostering collaboration and knowledge sharing. We’ve built training programs designed for both short-term wins and long-term success, ensuring clients feel confident and supported at every stage. Additionally, we take pride in the work we do, finding fulfillment in helping organizations streamline processes and drive meaningful impact in their communities.
Customer Success
with Jimmy and Mike
We prioritize a human-centered approach to customer success, balancing automation with direct support through our open desk policy. By building long-term relationships and actively seeking customer feedback, we continuously refine our processes to better serve their needs.
Customer insights help us streamline support requests and enhance helpdesk efficiency while maintaining personalized service. We enjoy working closely with our clients, solving challenges, and improving their experience to ensure lasting success.
Building a Better Experience
with Clayton and Brandon
Sales Process
with Lori
Lori highlights our customer-centered sales process, ensuring that the broader customer team is involved when evaluating our software to align with their specific needs. From decision-making to the contract phase, we offer flexible purchasing options to accommodate different requirements. Transparency and collaboration are key throughout this process, helping customers make informed choices that best support their goals.
She also discusses the timeline from signature to implementation, emphasizing how our enterprise solution scales with customer needs and budgets. Interoperability is a major focus, ensuring seamless integration with existing systems for long-term efficiency. Most importantly, Lori enjoys working closely with customers, guiding them through each step and helping them find the best solutions to support their success.
Customer Testimonials
We had a conversation with Stacy Hennen, Director of Human Services at Western Prairie County Human Services, and Tiffany Kacir, Program Manager at Olmsted County Health, Housing, and Human Services, regarding their insights on NCT and CaseWorks.
Visit our other Solutions
CaseWorks Financial Services Edition helps Eligibility Workers administer public assistance programs for food, cash, childcare, and emergency programs so that the people in your community can thrive.
CaseWorks Child Support Edition helps Child Support Investigators and Officers collaborate with County Attorneys on their mission to ensure children a brighter future. Our software is designed to enhance the agency’s teamwork, so children receive the support they need.
CaseWorks Social Edition for Child Welfare supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Social Edition for Adult/Aging Services supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Healthcare Edition supports Healthcare Eligibility Workers who help to keep their community healthy. Our software facilitates seamless healthcare assistance application intake & ease in determining eligibility for assistance.
CaseWorks Accounting Edition (ACE) is specifically designed for Health and Human Service Accountants to manage, store, and associate data with your payment related documents.
CaseWorks Workforce Edition partners with employee counselors to help people find and keep meaningful work. Our software streamlines document management so job-seekers and employees are fully supported for interviews and training.
Book a Demo with us
Still not convinced? Tired of hearing us talk? We have plenty of great customers you can hear from.