Did you know…
NCT partners with nearly 70 counties and over 240 Health & Human Services (HHS) agencies – and has never lost a single customer?
We’re proud to be the only software company exclusively dedicated to the public sector that offers a comprehensive suite of document management solutions—delivered in the cloud or on-premise, and purpose-built to meet the unique needs of Human Services agencies.
What’s more, NCT Support goes beyond traditional help desks. We offer:
We Understand Your World
At NCT, we understand the daily challenges faced by county HHS professionals. The constant demands, complex processes, and high expectations can be overwhelming.
That’s why we created this page with you in mind. It highlights common pain points shared by counties before they partnered with NCT – real concerns from real agencies that have since transformed how they manage their work.
Nevada counties administer a broad array of essential HHS programs—including TANF, SNAP, EAP, WIC, CCDF, and housing assistance. These programs are lifelines for low-income families and delivering them efficiently is often complicated by fragmented systems, manual workflows, and administrative overload.
NCT CaseWorks™ is purpose-built to help counties tackle these challenges head-on—simplifying processes, reducing workload, and enhancing service delivery across all program areas.
CaseWorks enhances citizen engagement through the Self-Service Portal, which empowers individuals to securely access, submit, and track documents and requests online. This reduces the need for in-person visits, shortens response times, and provides a user-friendly digital experience that improves transparency and satisfaction in public service delivery.
CaseWorks accelerates access to food assistance, healthcare, adult/child services, and child support through the automation of repetitive tasks like data entry and document filing through intelligent Auto-Fill forms and batch upload capabilities. This saves staff time and reduces errors in high-volume programs like TANF and SNAP. It also supports eligibility tracking and ensures that required documentation is centralized and easy to access.
Programs like CCDF and housing assistance demand meticulous documentation, thorough eligibility checks, and secure recordkeeping. CaseWorks simplifies these processes with customizable workflows and powerful document management tools – making it easy to securely collect, route, and retrieve critical documents. The result? Faster case processing, reduced staff burden, and built-in compliance every step of the way.
Discover how Western Prairie HHS transformed its operations with CaseWorks—eliminating paperwork, integrating disconnected systems, and automating workflows to give valuable time back to staff and the communities they serve.
Real-Time Data Integration with State Systems
CaseWorks integrates with state databases to support real-time data lookups, significantly reducing the need for manual cross-checking and duplicate data entry. This is especially valuable when coordinating across state and county systems for programs like SAFE or General Assistance. Additionally, forms in CaseWorks can be automatically generated and pre-filled with client demographic information through our integration with state systems, improving operational efficiency and accuracy.
Improving Client Engagement
CaseWorks Connect, an intuitive mobile app, empowers social workers to stay connected and productive while out in the field. From capturing signatures and recording case notes to taking photos and completing forms on the spot, every task can be done securely, efficiently, and in real time, right from a mobile device.
Gone are the days of juggling paper files, handwritten notes, and delayed documentation. CaseWorks Connect streamlines data collection, reduces administrative workload, and eliminates duplicate entry, helping workers spend less time on paperwork and more time engaging with clients.
Whether in rural communities or urban neighborhoods, this mobile solution ensures consistent, responsive service delivery, driving stronger client relationships and better outcomes across the board.
Emergency Response & Flexibility for Programs Like SAFE
During energy crises or sudden demand spikes, counties can use CaseWorks bulk upload and case merging features to respond quickly – processing large numbers of assistance requests while maintaining documentation and audit trails.
Bottom Line: Better Outcomes, Less Effort
From cash aid and energy assistance to housing support and food security, NCT CaseWorks will help Nevada counties work smarter – not harder. Our solution streamlines content and document management, reduces administrative burden, and enhances service delivery across all program areas.
Looking to understand how CaseWorks fits into other counties’ operations and how it can enhance your team’s efficiency?”
I’d be glad to set up a personalized demo, tailored specifically to your county’s programs, goals, and priorities.
Ready to Modernize Service Delivery?
Please complete the form, indicating your areas of interest, and I’ll be in touch with you soon.
Lori Wolf
CaseWorks Financial Services Edition helps Eligibility Workers administer public assistance programs for food, cash, childcare, and emergency programs so that the people in your community can thrive.
CaseWorks Child Support Edition helps Child Support Investigators and Officers collaborate with County Attorneys on their mission to ensure children a brighter future. Our software is designed to enhance the agency’s teamwork, so children receive the support they need.
CaseWorks Social Edition for Child Welfare supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Social Edition for Adult/Aging Services supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Healthcare Edition supports Healthcare Eligibility Workers who help to keep their community healthy. Our software facilitates seamless healthcare assistance application intake & ease in determining eligibility for assistance.
CaseWorks Accounting Edition (ACE) is specifically designed for Health and Human Service Accountants to manage, store, and associate data with your payment related documents.
CaseWorks Workforce Edition partners with employee counselors to help people find and keep meaningful work. Our software streamlines document management so job-seekers and employees are fully supported for interviews and training.
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