Meet NCT CaseWorks™ at the 2026 SSI Conference in Hickory, NC
Empowering Human Services Through Secure, Modern, and Integrated Technology
Join us at the Hickory Metro Convention Center August 5-7 to explore how NCT CaseWorks is transforming Health and Human Services agencies with smart, secure, and scalable document and workflow solutions.
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About NCT CaseWorks
NCT CaseWorks™ is a secure, cloud-based Enterprise Document Management system and workflow automation platform purpose-built for Health and Human Services. Designed to help counties streamline operations across programs like TANF, SNAP, WIC, CCDF, and housing assistance, CaseWorks replaces manual, paper-heavy processes with smart automation and seamless system integration.
With real-time data sharing, role-based security, and flexible APIs, CaseWorks supports compliance, reduces administrative burden, and improves service delivery across both urban and rural communities.
Our six interoperable solutions expedite business processes and automate document management for every program area, improving caseload capacity, cutting costs, and eliminating errors.
Our CaseWorks technology evolves with the needs of our customers, their people, and their processes. Our intense focus on Health and Human Services teams is what keeps CaseWorks fresh and our customers smiling.
Autofill Forms
In Kandiyohi County, the use of Auto-Fill Forms has delivered measurable ROI. Amanda and Leah report saving 30–45 seconds per form, and Amanda’s team of 11 full-time employees, each serving 10 clients monthly across 7 key forms, completes approximately 770 forms per month. With an average of 40 seconds saved per form, the team saves a total of 30,800 seconds—or about 8.5 hours—every month, significantly improving efficiency and freeing up staff time for higher-value work.
Amanda & Leah
Kandiyohi County, MN
8.5 hrs
per month*
How CaseWorks can help North Carolina Counties.
North Carolina counties are navigating increasing caseloads, evolving state requirements, and ongoing workforce challenges while working to deliver faster, more connected services. The conversations at this year’s conference reinforce the need for modern technology that streamlines operations and supports staff. NCT CaseWorks helps counties meet these goals by unifying document management, workflow automation, and case information in a secure platform that reduces administrative burden and improves collaboration across programs.
Whether supporting Medicaid, SNAP, Child Support, Workforce Development, Economic Services, or other Human Services programs, CaseWorks simplifies intake, eligibility, and document management while providing real-time access to critical information. Automated workflows, centralized records, built-in compliance tools, and robust reporting help agencies improve efficiency, strengthen accountability, and give staff more time to focus on serving North Carolina families and communities.
Conferences are idea marketplaces. Everyone arrives with a notebook full of challenges and leaves with a handful of solutions worth testing.
Here is how NCT Caseworks naturally connects to each of these conference topic conversations and helps counties move from discussion to action.
Modernizing Human Services Through Smarter Workflows
As human services programs continue to evolve, agencies are under increasing pressure to do more with limited resources. Modernizing operations isn’t simply about replacing paper with digital documents. It’s about creating connected workflows that eliminate redundant tasks, improve collaboration, and give staff more time to focus on serving people rather than managing paperwork.
NCT CaseWorks helps organizations modernize by bringing documents, forms, approvals, and workflows together in one secure platform. Automated routing, electronic forms, eSignatures, and centralized document management reduce administrative burden while providing staff with immediate access to the information they need, whether they’re in the office or working remotely.
Supporting Today’s Workforce with Technology That Works for Them
Recruiting and retaining skilled workers remains one of the biggest challenges facing Health and Human Services organizations. Staff need technology that reduces frustration, simplifies daily tasks, and helps them spend more time engaging with clients instead of navigating multiple systems or searching for documents.
CaseWorks empowers employees with intuitive document management, automated data capture, integrated workflows, and secure mobile access. By reducing repetitive administrative work and improving information accessibility, agencies can increase productivity, reduce burnout, and create a better experience for both new and experienced staff.
Strengthening Collaboration Across Programs and Agencies
Families rarely interact with just one program. Effective service delivery depends on secure collaboration between departments, providers, and community partners while maintaining compliance and protecting sensitive information.
NCT CaseWorks provides a centralized repository where authorized staff can securely access documents, share information across programs, and automate communication between teams. Whether supporting Child Welfare, Child Support, Economic Assistance, Adult Services, Workforce Development, or Healthcare programs, CaseWorks helps break down information silos so staff can coordinate services more efficiently and deliver better outcomes.
Turning Information Into Faster, Better Decisions
Access to information is only valuable when staff can find it quickly and trust its accuracy. Agencies need technology that provides instant access to case documents, maintains audit readiness, and delivers visibility into business processes without adding additional work.
CaseWorks centralizes documents from multiple sources, indexes information for rapid retrieval, and creates a complete audit trail for every action. Combined with workflow automation and reporting capabilities, organizations gain greater visibility into operations, reduce delays, improve compliance, and make more informed decisions that benefit both staff and the communities they serve.
Visit Us to Learn How CaseWorks Helps You:
Supports Data-Driven Advocacy and Decision-Making
CaseWorks helps counties capture cleaner, more complete data across programs and workflows. This enables them to better support policymakers and commissioners with credible insights, clearer trends, and real-world operational data — strengthening advocacy efforts and helping drive informed decisions that advance public welfare across the state.
Strengthens Consistency Across All Counties
NCT CaseWorks provides a shared, configurable platform that helps districts standardize document management and workflows while still supporting local program needs. This consistency makes it easier for districts to align on best practices, share insights, and refine programs statewide — reinforcing HHS role as a connector and convener.
Reduces Administrative Burden on Frontline Staff
By automating document-heavy processes and simplifying case workflows, CaseWorks helps social workers spend less time on paperwork and more time serving individuals and families. This directly supports effective, responsive public welfare services across the state.
Improves Policy Implementation and Program Oversight
CaseWorks offers real-time visibility into caseloads, documentation status, and compliance metrics. This helps districts and policymakers better understand how policies are being implemented on the ground, identify gaps, and refine programs using data — not guesswork.
Enables Smarter Collaboration and Knowledge Sharing
With secure, centralized document management and interoperable workflows, CaseWorks supports collaboration across programs and partner agencies. This makes it easier for NYPWA members to exchange ideas, pilot new initiatives, and scale what works — without adding operational complexity.
Benefits of CaseWorks eSignature
How CaseWorks Provides Value
Discover how Western Prairie HHS transformed its operations with CaseWorks—eliminating paperwork, integrating disconnected systems, and automating workflows to give valuable time back to staff and the communities they serve.
Let’s Connect!
Whether you’re exploring new tools for interoperability, rethinking your workflow automation strategy, or preparing for increased demand, we’d love to connect.
Or stop by our booth to see CaseWorks in action and grab some swag!
Visit our other Solutions
CaseWorks Financial Services Edition helps Eligibility Workers administer public assistance programs for food, cash, childcare, and emergency programs so that the people in your community can thrive.
CaseWorks Child Support Edition helps Child Support Investigators and Officers collaborate with County Attorneys on their mission to ensure children a brighter future. Our software is designed to enhance the agency’s teamwork, so children receive the support they need.
CaseWorks Social Edition for Child Welfare supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Social Edition for Adult/Aging Services supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Early Intervention Edition software is a unified, role based platform that complements your current system by digitizing intake and referrals, automating document workflows and transition timelines, enabling secure collaboration across teams and partners, and reducing administrative burden so staff can focus more on supporting families.
CaseWorks Healthcare Edition supports Healthcare Eligibility Workers who help to keep their community healthy. Our software facilitates seamless healthcare assistance application intake & ease in determining eligibility for assistance.
CaseWorks Accounting Edition (ACE) is specifically designed for Health and Human Service Accountants to manage, store, and associate data with your payment related documents.
CaseWorks Workforce Edition partners with employee counselors to help people find and keep meaningful work. Our software streamlines document management so job-seekers and employees are fully supported for interviews and training.
