Meet NCT CaseWorks™ at the 2026 ASPHA Conference in Virgina
Empowering Human Services Through Secure, Modern, and Integrated Technology
Join us at the Crystal Gateway Marriott June 14-17 to explore how NCT CaseWorks is transforming Health and Human Services agencies with smart, secure, and scalable document and workflow solutions.
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About NCT CaseWorks
NCT CaseWorks™ is a secure, cloud-based Enterprise Document Management system and workflow automation platform purpose-built for Health and Human Services. Designed to help counties streamline operations across programs like TANF, SNAP, WIC, CCDF, and housing assistance, CaseWorks replaces manual, paper-heavy processes with smart automation and seamless system integration.
With real-time data sharing, role-based security, and flexible APIs, CaseWorks supports compliance, reduces administrative burden, and improves service delivery across both urban and rural communities.
Our six interoperable solutions expedite business processes and automate document management for every program area, improving caseload capacity, cutting costs, and eliminating errors.
Our CaseWorks technology evolves with the needs of our customers, their people, and their processes. Our intense focus on Health and Human Services teams is what keeps CaseWorks fresh and our customers smiling.
Autofill Forms
In Kandiyohi County, the use of Auto-Fill Forms has delivered measurable ROI. Amanda and Leah report saving 30–45 seconds per form, and Amanda’s team of 11 full-time employees, each serving 10 clients monthly across 7 key forms, completes approximately 770 forms per month. With an average of 40 seconds saved per form, the team saves a total of 30,800 seconds—or about 8.5 hours—every month, significantly improving efficiency and freeing up staff time for higher-value work.
Amanda & Leah
Kandiyohi County, MN
8.5 hrs
per month*
How CaseWorks can help Virgina Counties.
CaseWorks brings powerful support across critical program areas including SNAP, income support, Medicaid eligibility, child support, unemployment insurance, and workforce programs. By connecting these services within a single, unified platform, agencies can reduce duplication, streamline intake and eligibility processes, and ensure individuals and families receive the right support at the right time. Real-time data access and automated workflows help staff move cases forward more efficiently, while improving coordination across departments and programs.
With built-in compliance tools, accurate reporting, and centralized case management, CaseWorks helps agencies strengthen fiscal integrity and stay aligned with evolving policy requirements. Supervisors gain better visibility into performance and caseloads, while staff benefit from simpler, more intuitive processes that reduce administrative burden. The result is smoother operations, more informed decision-making, and a stronger foundation for delivering consistent, high-quality outcomes across the communities you serve.
Conferences are idea marketplaces. Everyone arrives with a notebook full of challenges and leaves with a handful of solutions worth testing.
Here is how NCT Caseworks naturally connects to each of these conference topic conversations and helps counties move from discussion to action.
How Machine Learning Supports Caseworker Use of Motivational Interviewing
As agencies look for ways to enhance staff effectiveness without increasing workload, NCT CaseWorks provides the foundation for AI-enabled case management. By centralizing case information, documenting interactions, and surfacing actionable insights, CaseWorks helps caseworkers focus on meaningful engagement with clients rather than administrative tasks. AI and machine learning tools become more effective when powered by high-quality case data, enabling agencies to improve consistency, coaching, and outcomes while preserving the human connection at the heart of service delivery.
Building With, Not For: Procuring Software that Works
Human services agencies need technology that reflects real-world workflows, not generic business processes. NCT CaseWorks is designed specifically for public sector case management, allowing agencies to configure programs, workflows, forms, and eligibility processes around their unique needs. Rather than forcing staff to adapt to software, CaseWorks empowers agencies to create user-centered experiences that improve adoption, efficiency, and service outcomes for both workers and clients
Strengthening Family Connections: Data & Technology for Effective Family Finding
Successful family finding and permanency efforts depend on having accurate, accessible information and coordinated engagement strategies. NCT CaseWorks enables agencies to capture and manage complex family relationships, document outreach efforts, and maintain a complete history of interactions. With a holistic view of family networks and automated workflows supporting caseworkers, agencies can strengthen connections, improve engagement, and accelerate positive outcomes for children and families.
Income Verification Innovation: How Data Sharing and AI Drive Efficiency
Enhancing Policy Implementation and Compliance
With dozens of sessions dedicated to policy and program requirements, agencies are constantly navigating evolving rules and reporting expectations. CaseWorks simplifies compliance by embedding policy logic directly into workflows, ensuring consistency across cases while reducing manual errors. Agencies can implement changes faster, maintain audit readiness, and stay aligned with state and federal requirements without slowing down operations.
Streamlining Case Management for Better Outcomes
CaseWorks brings clarity and consistency to everyday case management by centralizing client information, standardizing workflows, and reducing duplicate data entry across programs. Staff can navigate cases more efficiently with guided processes, while supervisors gain real-time visibility into progress and potential bottlenecks. The result is smoother operations, faster service delivery, and stronger outcomes for the individuals and families agencies support.
Visit Us to Learn How CaseWorks Helps You:
Supports Data-Driven Advocacy and Decision-Making
CaseWorks helps counties capture cleaner, more complete data across programs and workflows. This enables them to better support policymakers and commissioners with credible insights, clearer trends, and real-world operational data — strengthening advocacy efforts and helping drive informed decisions that advance public welfare across the state.
Strengthens Consistency Across All Counties
NCT CaseWorks provides a shared, configurable platform that helps districts standardize document management and workflows while still supporting local program needs. This consistency makes it easier for districts to align on best practices, share insights, and refine programs statewide — reinforcing HHS role as a connector and convener.
Reduces Administrative Burden on Frontline Staff
By automating document-heavy processes and simplifying case workflows, CaseWorks helps social workers spend less time on paperwork and more time serving individuals and families. This directly supports effective, responsive public welfare services across the state.
Improves Policy Implementation and Program Oversight
CaseWorks offers real-time visibility into caseloads, documentation status, and compliance metrics. This helps districts and policymakers better understand how policies are being implemented on the ground, identify gaps, and refine programs using data — not guesswork.
Enables Smarter Collaboration and Knowledge Sharing
With secure, centralized document management and interoperable workflows, CaseWorks supports collaboration across programs and partner agencies. This makes it easier for NYPWA members to exchange ideas, pilot new initiatives, and scale what works — without adding operational complexity.
Benefits of CaseWorks eSignature
How CaseWorks Provides Value
Discover how Western Prairie HHS transformed its operations with CaseWorks—eliminating paperwork, integrating disconnected systems, and automating workflows to give valuable time back to staff and the communities they serve.
Let’s Connect!
Whether you’re exploring new tools for interoperability, rethinking your workflow automation strategy, or preparing for increased demand, we’d love to connect.
Or stop by our booth to see CaseWorks in action and grab some swag!
Visit our other Solutions
CaseWorks Financial Services Edition helps Eligibility Workers administer public assistance programs for food, cash, childcare, and emergency programs so that the people in your community can thrive.
CaseWorks Child Support Edition helps Child Support Investigators and Officers collaborate with County Attorneys on their mission to ensure children a brighter future. Our software is designed to enhance the agency’s teamwork, so children receive the support they need.
CaseWorks Social Edition for Child Welfare supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Social Edition for Adult/Aging Services supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Early Intervention Edition software is a unified, role based platform that complements your current system by digitizing intake and referrals, automating document workflows and transition timelines, enabling secure collaboration across teams and partners, and reducing administrative burden so staff can focus more on supporting families.
CaseWorks Healthcare Edition supports Healthcare Eligibility Workers who help to keep their community healthy. Our software facilitates seamless healthcare assistance application intake & ease in determining eligibility for assistance.
CaseWorks Accounting Edition (ACE) is specifically designed for Health and Human Service Accountants to manage, store, and associate data with your payment related documents.
CaseWorks Workforce Edition partners with employee counselors to help people find and keep meaningful work. Our software streamlines document management so job-seekers and employees are fully supported for interviews and training.
