Don Carroll
Sr. Account Executive
410-925-4850
Contct me
Meet Don Carroll, a key member of the NCT Sales team and someone who genuinely cares about helping human services agencies work more efficiently and effectively.
Don focuses on what matters most: giving social workers the tools they need to spend less time on administrative tasks and more time supporting the individuals and families they serve. He works closely with agencies to identify where CaseWorks can create measurable ROI — whether that’s reducing documentation time, lowering backlog pressure, or improving overall workflow efficiency.
Home base: Maryland
Ask me about: the benefits of an ECM platform and where it could fit in/align with your current environment/technology initiatives (idk something vague along those lines)
Favorite Features of CaseWorks: client-engagement portal
Favorite aspect of NCT: our continuous delivery and improvement model, based off of client feedback from user groups
That’s the value of CaseWorks.
By streamlining processes and simplifying documentation, CaseWorks helps agencies free up staff capacity, strengthen compliance, and deliver better service to their communities. Don is committed to helping teams understand where the biggest gains can be made and how the right technology can make daily work smoother and more sustainable.
If you’re exploring ways to increase efficiency, reduce administrative burden, and support your frontline staff, Don is a great place to start the conversation.
Favorite Customer Testimonial
ROI behind NCT’s CaseWorks in Olmsted County
Case Study I like to share
A quick look how MNPrairie County improves efficiencies utilizing CaseWorks Portal
Click images to view
or download
Visit our other Solutions
CaseWorks Financial Services Edition helps Eligibility Workers administer public assistance programs for food, cash, childcare, and emergency programs so that the people in your community can thrive.
CaseWorks Child Support Edition helps Child Support Investigators and Officers collaborate with County Attorneys on their mission to ensure children a brighter future. Our software is designed to enhance the agency’s teamwork, so children receive the support they need.
CaseWorks Social Edition for Child Welfare supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Social Edition for Adult/Aging Services supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Healthcare Edition supports Healthcare Eligibility Workers who help to keep their community healthy. Our software facilitates seamless healthcare assistance application intake & ease in determining eligibility for assistance.
CaseWorks Accounting Edition (ACE) is specifically designed for Health and Human Service Accountants to manage, store, and associate data with your payment related documents.
CaseWorks Workforce Edition partners with employee counselors to help people find and keep meaningful work. Our software streamlines document management so job-seekers and employees are fully supported for interviews and training.