Enterprise Content Management (ECM) systems are valuable assets for human services programs with the ability to save time on paperwork, track important client information, and reduce costs. The benefits provided by enterprise content management platforms — like NCT CaseWorks — are hard to pass up and the data supports the list of benefits.
We wanted to illustrate how enterprise content management systems will benefit your human services program — so we created this list of 10 Stats to Know About Enterprise Content Management for Human Services. This list of statistics will highlight how an ECM platform will help you provide superior service to your clients and communities.
Key Statistics to Know About Enterprise Content Management
How do you know if technology like an enterprise content management system is worth the investment for your human services program? Data.
Data can provide human services programs with analytics and qualitative data that illustrate how well innovative solutions like enterprise content management and document management are working. Armed with this data, you can find tech solutions that will help improve the efficiency and effectiveness of your program. This list of relevant enterprise content management statistics may provide the proof you need to invest in an enterprise content management platform.
1. Caseworkers Spend 40% of Time Searching for Information
According to research by Forrester, human services employees spend up to 40% of their time simply searching for the client documents and information they need to do their jobs. This is equivalent to two full days a week lost for caseworkers, spent navigating disorganized files rather than engaging directly with clients in need and an enterprise content management system provides simple, safe access to documents in a central location.
2. Administrative Burden is a Primary Cause of Burnout
Recent studies indicate that 80% of human services professionals have said that excessive administrative tasks and paperwork are a primary cause of social worker burnout. By automating intake forms and streamlining workflows with an enterprise content management platform, agencies can take aim at a root cause of exhaustion for social workers and keep their staff focused on the mission.
3. 69% of Businesses Report Improved Efficiency with ECM
Research has shown that 69% of organizations that employ enterprise content management solutions observe improved operational efficiency. For human services agencies, this operational gain translates into faster eligibility determinations and faster service delivery for clients in emergency situations.
4. 63% of Companies See Increased Employee Productivity
Various studies have shown that 63% of companies that employ an ECM system report a measurable increase in overall employee productivity. For human services programs, enterprise content management solutions allow staff to process cases faster and dedicate more energy to high-value client interactions rather than simple data entry.
5. Paper Records Cost the Healthcare Industry Billions
Research estimates that manual, paper-based processes cost healthcare and human services organizations between $18 billion and $22 billion each year in unnecessary expenses. Moving to a digital ECM platform eliminates the hard costs of storage, printing, and courier services while removing the hidden costs of lost or damaged files.
6. 76% of Leaders Invest in ECM to Improve Client Experience
Decision-makers at many human services programs have started to view content management as more than a simple back-office tool, but as a valuable frontline asset. An estimated 76% of these companies have cited an improved customer experience as a top reason for investment. When caseworkers can instantly access a client’s history on a tablet during a home visit, the client feels seen, heard, and receives better service.
7. 42% of Users Found Mobile Tech Improves Interactions
When equipped with mobile tools — like NCT CaseWorks Connect — 42% of social workers reported that the quality of their interaction with clients has improved. An enterprise content management platform that offers mobile access allows caseworkers to stay present with the client, capturing data in real-time rather than scribbling notes to be typed up later.
8. 52% of Organizations Struggle with Fragmented Systems
More than half of human services organizations have reported using three or more different content management systems that don’t work well together. A unified and comprehensive ECM solution like NCT CaseWorks acts as a single source of information, bridges the gap between different departments, and ensures eligibility, child welfare, and housing data are all accessible on the same platform.
9. Data Breaches in Human Services Have Risen
The past year has marked record highs for data breaches in the health and human services sector. The security of client data is a moral and legal imperative for these organizations. Modern enterprise content management platforms and document management systems improve document security and provide enterprise-grade encryption, audit trails, and role-based access controls that physical filing systems cannot match.
10. Cloud-Based Tech is a Priority for Remote Work
A healthy majority — an estimated 73% — of tech leaders have prioritized cloud-based ECM solutions to support hybrid and remote work environments. With cloud-based employee and client portals, caseworkers gain the ability to securely access files from home, the court, or the field, which is essential for modernizing human services operations and supporting a more flexible workforce.
READ MORE: Key Trends for Social Work and Human Services in 2026
These 10 Stats to Know About Enterprise Content Management in Human Services paint a clear picture — the cost of doing nothing is higher than investing in innovative content management solutions. We understand that your agency’s mission is to help people, not manage paperwork, and technology can provide the tools you need to complete that mission.
Contact NCT Inc. today to schedule a demo and see how we can help you reduce administrative burden and focus on what matters most with NCT CaseWorks!
