Meet NCT CaseWorks™ at the ISM Conference in Spokane!
Modernize Human Services Without Starting Over
Join NCT CaseWorks™ at ISM 2026 in Spokane to see how Health and Human Services agencies are connecting information, automating document-heavy work, improving resident access, and modernizing the processes around the systems they already use.
As ISM explores interoperability, cybersecurity, human-centered technology, automation, and the future of Human Services delivery, CaseWorks offers a practical path forward: improve the work surrounding your core systems without requiring another massive replacement project.
Less administrative work. Better access to information. More time for people.
Trusted by 250+ agencies • Never lost a customer • SOC 2 • HIPAA
About NCT CaseWorks
NCT CaseWorks™ is a secure, cloud-based document management and workflow automation platform built specifically for Health and Human Services.
CaseWorks works alongside eligibility, case management, financial, and other core systems to help agencies securely organize documents, automate repetitive processes, simplify forms and eSignatures, and give staff faster access to the information they need.
Rather than forcing agencies to replace systems that already work, CaseWorks helps modernize the processes around them.
From Financial Services and Child Welfare to Child Support, Adult & Aging, Healthcare, Workforce, Early Intervention, and more, CaseWorks helps agencies reduce administrative burden while keeping people at the center of service delivery.
Assessments using eSignature
Washington County SSE unit saves 30 minutes/per Assessment by using eSignature.
Washing’s unit has 10 assessors. Each assessor averages 14 assessments/month.
70 hrs
per month*
How CaseWorks Fits the Conversations at ISM
Connect Information Across Systems and Programs
Human Services information often lives across multiple case management platforms, eligibility systems, documents, shared drives, inboxes, and program-specific applications.
CaseWorks helps connect the document and workflow layer around those systems so authorized staff can find information faster, reduce duplication, and keep work moving across programs.
ISM connection: Interoperability, cross-system alignment, and breaking down information silos.
Read more: Breaking Down Silos: Improving Collaboration Across Social Services Programs
Automate Repetitive Work
Automation should give staff time back, not create another system they have to manage.
CaseWorks automates document routing, forms, approvals, signatures, notifications, and other repetitive processes so employees can spend more time on work that requires human judgment.
ISM connection: Workflow automation, operational efficiency, and workforce capacity.
Strengthen Security and Audit Readiness
As Human Services environments become more connected, agencies need stronger control over sensitive information.
CaseWorks supports role-based access, audit trails, retention controls, secure document access, and consistent workflows to help agencies maintain security, visibility, and accountability.
ISM connection: Cybersecurity, risk management, compliance, and resilient digital services.
Extend Digital Access to Residents
Modernization should improve the experience outside the agency too.
CaseWorks Portal gives residents and providers secure ways to upload documents, complete forms, provide eSignatures, and exchange information using a phone, tablet, or computer.
That can reduce mailed paperwork, unnecessary office visits, and manual document handling for staff.
ISM connection: Human-centered design, accessibility, and digital service delivery.
Modernize Around the Systems You Already Have
Replacing a core eligibility or case management platform is not always the fastest or most practical path to modernization.
CaseWorks is designed to complement existing systems by improving the documents, forms, workflows, signatures, and processes surrounding them.
Keep the systems that work. Improve the work around them.
ISM connection: Modernization strategy, interoperability, and sustainable technology investment.
Keep People at the Center of Technology
Technology should support Human Services professionals, not get between them and the people they serve.
CaseWorks focuses automation on the administrative work surrounding service delivery, helping staff spend less time moving documents and managing repetitive tasks and more time supporting families and communities.
Automate the process. Keep people at the center.
ISM connection: Human-centered technology, responsible automation, and the evolving role of AI and digital tools in Human Services.
Visit Us to Learn How CaseWorks Helps You:
Find What You Need Faster
Centralize documents and make information easier for authorized staff to search, retrieve, and use.
Cut Manual Work
Automate routing, forms, approvals, eSignatures, notifications, and other repetitive steps.
Work With the Systems You Already Have
CaseWorks complements existing eligibility, case management, financial, and other core systems.
Give Residents Easier Digital Access
CaseWorks Portal lets residents securely upload documents, complete forms, sign electronically, and connect from any device
Support Staff Anywhere
Use CaseWorks Connect to securely access documents, tasks, notes, and signatures in the office or in the field.
See More. Manage Better.
Use centralized workflows, audit trails, and reporting to improve visibility, accountability, and day-to-day oversight.
How CaseWorks Provides Value
Discover how Western Prairie HHS transformed its operations with CaseWorks—eliminating paperwork, integrating disconnected systems, and automating workflows to give valuable time back to staff and the communities they serve.
Let’s Connect in Spokane
Whether you’re tackling interoperability, reducing manual work, modernizing document management, or simply trying to make life a little easier for Human Services staff, we’d love to compare notes.
Stop by the NCT CaseWorks booth to see CaseWorks in action, meet the team, and grab some swag.
And if you spot Freddy the Frog, you’re in the right place. 🐸
Visit our other Solutions
CaseWorks Financial Services Edition helps Eligibility Workers administer public assistance programs for food, cash, childcare, and emergency programs so that the people in your community can thrive.
CaseWorks Child Support Edition helps Child Support Investigators and Officers collaborate with County Attorneys on their mission to ensure children a brighter future. Our software is designed to enhance the agency’s teamwork, so children receive the support they need.
CaseWorks Social Edition for Child Welfare supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Social Edition for Adult/Aging Services supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Early Intervention Edition software is a unified, role based platform that complements your current system by digitizing intake and referrals, automating document workflows and transition timelines, enabling secure collaboration across teams and partners, and reducing administrative burden so staff can focus more on supporting families.
CaseWorks Healthcare Edition supports Healthcare Eligibility Workers who help to keep their community healthy. Our software facilitates seamless healthcare assistance application intake & ease in determining eligibility for assistance.
CaseWorks Accounting Edition (ACE) is specifically designed for Health and Human Service Accountants to manage, store, and associate data with your payment related documents.
CaseWorks Workforce Edition partners with employee counselors to help people find and keep meaningful work. Our software streamlines document management so job-seekers and employees are fully supported for interviews and training.
