CaseWorks™ helps Eligibility Workers administer public assistance programs for food, cash, childcare, and emergency programs so that the people in your community can thrive.
All CaseWorks editions include the full suite of purpose -built standard features.
How Does a Document Management System Improve Security?
It is critical for human services and social work programs to protect and safeguard the private personal and medical information of their clients. With documents that include client histories, health records, and additional private information, it is imperative that human services programs protect that information with robust security measures — like a document management system. Human services programs that want to upgrade their security may want to know — how
Breaking Down Silos: Improving Collaboration Across Social Services Programs
In many state and local HHS agencies, child welfare, adult services, healthcare programs, and more often operate in separate silos—each with its own systems, workflows, and documentation processes. While each program is essential, the disconnect between them creates serious challenges for both agencies and the individuals and families they serve. Many clients are eligible for or already receive services across multiple programs. A child receiving welfare services may have a
Benefits of a Central Document Repository for Human Services
Human services programs rely on documentation to provide service to the people in their communities and it is critical social workers and caseworkers have access to the key documents that they need. This is where a central document repository can be a valuable resource and asset for human services programs. A central document repository is an element of a document management system that provides a single common resource for shared
Benefits of Automated Workflows and Document Routing in Human Services
Technology provides an incredible advantage for health and human services programs. Technology like automated workflows and document routing make document management and day-to-day tasks more efficient, giving health and human services professionals, social workers, and caseworkers more time to spend with the people in their communities that need them. Explore the benefits of automated workflows and document routing in human services with this overview created by NCT Inc. How Do
How Does a Document Management System (DMS) Improve Client Care?
Human services programs may look at a document management system (DMS) as a way to improve operations and efficiency for social workers and caseworkers, not realizing the full potential of how a document management system can enhance client care. Human services programs interested in an enterprise content management system like NCT CaseWorks with document management capabilities may want to know — how does a document management system improve client care?
Innovate, Elevate, Lead: Interoperability and the Future of Human Services
The 2025 APHSA National Summit, themed “Innovate, Elevate, Lead: The Future of Human Services,” marks a pivotal moment in the evolution of Health and Human Services (HHS). This year’s theme encapsulates a transformative vision—one that calls on agencies to reimagine service delivery through technology, innovation, and strong leadership. From embracing artificial intelligence and predictive analytics to addressing workforce development and equitable access to services, the human services sector is taking
How To Choose the Right Document Management System for Human Services
A document management system has the potential to optimize human services and social work programs in a variety of ways, minimizing the time it takes to complete paperwork, making day-to-day tasks more efficient, and helping human services programs better serve their communities. But how do you find the right document management system? What features do you need to have? We are here to help answer that question with this quick
Why Use a Document Management System for Human Services?
Human services and social work professionals handle an incredible amount of paperwork, documents, and sensitive client information each day. From client intake forms to case notes and treatment plans, these documents are critical to providing effective care for your patients and making sure you remain compliant with government regulations. A high-quality document management system — like NCT CaseWorks — can streamline processes, enhance security, and improve collaboration for social workers and human service providers.
Promoting Equity in HHS Service Delivery
Equity in service delivery is a foundational principle in Health and Human Services (HHS), ensuring that every individual and family receives the support they need based on their unique circumstances. Achieving equity requires agencies to look beyond a one-size-fits-all approach and instead tailor services to the diverse communities they serve. By understanding key demographic factors—such as socio-economic status, race, gender, age, education, and language—agencies can develop more inclusive and effective
Visit our other Solutions
CaseWorks Financial Services Edition helps Eligibility Workers administer public assistance programs for food, cash, childcare, and emergency programs so that the people in your community can thrive.
CaseWorks Child Support Edition helps Child Support Investigators and Officers collaborate with County Attorneys on their mission to ensure children a brighter future. Our software is designed to enhance the agency’s teamwork, so children receive the support they need.
CaseWorks Social Edition for Child Welfare supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Social Edition for Adult/Aging Services supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Healthcare Edition supports Healthcare Eligibility Workers who help to keep their community healthy. Our software facilitates seamless healthcare assistance application intake & ease in determining eligibility for assistance.
CaseWorks Accounting Edition (ACE) is specifically designed for Health and Human Service Accountants to manage, store, and associate data with your payment related documents.
CaseWorks Workforce Edition partners with employee counselors to help people find and keep meaningful work. Our software streamlines document management so job-seekers and employees are fully supported for interviews and training.
Book a Demo with us
Still not convinced? Tired of hearing us talk? We have plenty of great customers you can hear from.