CaseWorks™ helps Eligibility Workers administer public assistance programs for food, cash, childcare, and emergency programs so that the people in your community can thrive.
All CaseWorks editions include the full suite of purpose -built standard features.
What Are the Causes of Social Worker Burnout?
Social workers and caseworkers face a wealth of challenges each and every day — from long hours and mountains of paperwork to emotional moments that can lead to stress. These aspects of the human services field contribute to high levels of burnout and attrition that can impact the level of care that people in the community receive. Many human services programs that face high attrition rates and see a high
Key Trends for Social Work and Human Services in 2026
With the adaptation of new technology and the implementation of new laws and regulations each year, health and human services programs are always changing. For human services providers, caseworkers, and social workers, this makes it even more important to stay up to date with the trends in the industry. NCT Inc. is here to help with a list of Key Trends for Social Work and Human Services in 2026. When
Why Digital Transformation Matters for Adult Services
Across the country, state and local agencies responsible for Adult Services are facing unprecedented challenges. From long-term care and aging programs to disability support, the demand for services continues to rise while budgets and staff resources remain tight. At the same time, many agencies are still relying on outdated, paper-heavy systems or siloed digital tools that limit efficiency and collaboration. This is where digital transformation becomes essential. By embracing modern
Powering Modernization with Scalable Technology
Each year, the ISM Conference provides a stage for innovation in Health and Human Services (HHS). This year’s theme, “Innovate, Elevate, Lead: The Future of Human Services Technology” highlights the role of technology in reimagining service delivery, empowering agencies, and improving outcomes for the communities they serve. The theme reflects a clear vision: HHS agencies must embrace scalable, future-ready solutions to meet growing demands, respond to evolving client needs, and
How Does AI Affect Workflow Automation?
Paperwork is one of the biggest challenges for human services professionals, caseworkers, and social workers — but technology can make day-to-day, repetitive tasks more efficient and less of a chore. The advancement of Artificial Intelligence (AI) has the potential to minimize manual data entry and enhance workflow automation. Human services programs interested in more efficient and more effective day-to-day operations many want to know — how does AI affect workflow
Securing Sensitive Information: Best Practices for Child Support & Family Services Programs
In Child Support and other family services programs, trust is everything. These programs serve as lifelines for families and children, managing sensitive personal information from financial records and custody agreements to addresses and social security numbers. That’s why ensuring the privacy and security of this data is not just an IT concern. It’s a mission-critical priority. As agencies modernize their operations and increasingly rely on digital tools, the need to
How Does a Document Management System Improve Security?
It is critical for human services and social work programs to protect and safeguard the private personal and medical information of their clients. With documents that include client histories, health records, and additional private information, it is imperative that human services programs protect that information with robust security measures — like a document management system. Human services programs that want to upgrade their security may want to know — how
Breaking Down Silos: Improving Collaboration Across Social Services Programs
In many state and local HHS agencies, child welfare, adult services, healthcare programs, and more often operate in separate silos—each with its own systems, workflows, and documentation processes. While each program is essential, the disconnect between them creates serious challenges for both agencies and the individuals and families they serve. Many clients are eligible for or already receive services across multiple programs. A child receiving welfare services may have a
Benefits of a Central Document Repository for Human Services
Human services programs rely on documentation to provide service to the people in their communities and it is critical social workers and caseworkers have access to the key documents that they need. This is where a central document repository can be a valuable resource and asset for human services programs. A central document repository is an element of a document management system that provides a single common resource for shared
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CaseWorks Financial Services Edition helps Eligibility Workers administer public assistance programs for food, cash, childcare, and emergency programs so that the people in your community can thrive.
CaseWorks Child Support Edition helps Child Support Investigators and Officers collaborate with County Attorneys on their mission to ensure children a brighter future. Our software is designed to enhance the agency’s teamwork, so children receive the support they need.
CaseWorks Social Edition for Child Welfare supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Social Edition for Adult/Aging Services supports Social Workers and Case Managers as they compassionately prevent abuse and neglect by empowering families to achieve their highest potential.
CaseWorks Healthcare Edition supports Healthcare Eligibility Workers who help to keep their community healthy. Our software facilitates seamless healthcare assistance application intake & ease in determining eligibility for assistance.
CaseWorks Accounting Edition (ACE) is specifically designed for Health and Human Service Accountants to manage, store, and associate data with your payment related documents.
CaseWorks Workforce Edition partners with employee counselors to help people find and keep meaningful work. Our software streamlines document management so job-seekers and employees are fully supported for interviews and training.
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